TEAMGUIDE is committed to protecting your privacy and personal data as a User of the TEAMGUIDE platform (“User”). Through this Privacy Policy, we describe the best privacy and security practices implemented in the collection, use and other stages of the treatment of personal information on the TEAMGUIDE platform.

You accept this Policy and consent to the collection, storage, and use of personal information when you choose to contract and use our products and/or services or any other feature, technology, and functionality that we offer when accessing our website, platform or by any other means (collectively “Services” of TEAMGUIDE).

This Policy also informs you how you can exercise your rights in relation to these personal data processing activities.

TEAMGUIDE may modify this Privacy Policy, through information published on the website and platform (https://teamguide.app/) or by email (help@teamguide.app), to improve, adapt or update it to legislative or jurisprudential changes.

Please note: registration depends on acceptance of the provisions of this Privacy Policy. Thus, if the User does not agree with any of the conditions provided, it is recommended to disable access without registering.


1.1. When you visit the TEAMGUIDE website and/or platform or use the TEAMGUIDE Services, we collect your IP address and standard web access information, such as the type of your browser and the pages you have accessed on our website.

1.2. From the registration and access to the TEAMGUIDE platform, the following types of data/information will be collected:

a)Contact information: name, address, telephone, e-mail and other similar information, for the purpose of registration in newsletter;

b)Registration Data of Users employees: These are the personal data requested to carry out the registration on the website or on the TEAMGUIDE platform of Users employees of the contractors of the services made available by TEAMGUIDE (“Customers”), for the purpose of contract fulfillment, which are: full name, e-mail, telephone, CPF, address, function in the organization / company. Some optional data may be collected for the formation of your profile, which will help us to further customize the platform. It is important to note that these data are entered by the Client/employer himself;

c)Before allowing you to use the TEAMGUIDE Services, we may require you to provide additional information that we may use to verify your identity or address, to enable full use of the platform, or to manage cyber risk;

d)When you are using the TEAMGUIDE Services, information about your computer or other access device will be collected for fraud prevention purposes; and

e)Communications between you and TEAMGUIDE: information relating to communications between you and TEAMGUIDE, by email, telephone, and social networks (WhatsApp, Telegram, among others).

1.3. The data may be stored on servers located in international territory.


2.1 Your personal data may be used for the following purposes:

a)provide TEAMGUIDE platform services and support to the User;
b)prevent potentially prohibited and/or illegal activities and ensure the enforcement of our contract with you;
c)customize, evaluate and improve our services, as well as the content and layout of our website;
d)send you targeted marketing materials, service update notices and promotional offers based on your communication preferences; and
e)compare information, for greater accuracy, and verify it with third parties.

2.2. Your personal information will not be sold or rented to third parties for marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content, and advertising. If you wish not to receive marketing messages from us or participate in our ad personalization programs, simply indicate your preference by sending us an email.


3.1. TEAMGUIDE may share your personal data with the providers of the services under contract who collaborate in parts of TEAMGUIDE’s business operations (fraud prevention, billing activities, marketing, technology services).

3.1.1 TEAMGUIDE may share personal data with its internal team and with the following categories of companies:

Our partners and suppliers: we may share data withpartners and/or suppliers. Our partners and suppliers are only authorized to use the data for the specific purposes for which they were contracted.

3.2. Personal data may be shared to comply with legal, contractual, or administrative obligations. Law enforcement authorities, government officials, or other third parties when:
a)TEAMGUIDE is required to do so by a subpoena, court order or similar legal proceeding;
b)TEAMGUIDE is cooperating with an ongoing police investigation; and
c)TEAMGUIDE believes in good faith that disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement.

3.3. In cases where TEAMGUIDE and any partner jointly promote their Services, TEAMGUIDE may disclose to the partner some personal information, such as: name, address and username of the people who have signed up for the Services because of the joint promotion, for the sole purpose of allowing TEAMGUIDE and the partner to evaluate the results of the promotion.

3.3.1. In this case, personal information may not be used by the partner for any other purpose.

3.4. Personal data may be shared to improve the services offered by TEAMGUIDE or in case TEAMGUIDE has external partners who provide it with hosting/server or maintenance services.


4.1 TEAMGUIDE will keep the data forth entire period in which you remain registered on the platform and, after that, only within the legal period established.

4.2 The data collected will be deleted from TEAMGUIDE’s servers when requested by the holder of the Personal Data, or when they are no longer necessary or relevant to offer the Services provided, unless there is any other reason for their maintenance, such as any legal obligation to retain data, or the need to preserve these for the protection of rights.


5.1 TEAMGUIDE adopts technical and administrative measures capable of protecting personal data from unauthorized access and accidental or unlawful situations of destruction, loss, alteration, communication, or dissemination. Despite the security measures adopted, we cannot guarantee total security. Unauthorized use of accounts, hardware or software failure, and other factors may compromise the security of your Personal Data at any time.


6.1. The sending of email marketing is within the standards established by the relevant legislation and coding.

6.2. TEAMGUIDE is against sending emails without prior authorization (Anti-SPAM Policy). There is no use by the mentioned company of data confirmation/registration with executable attachments (exe, com, scr, bat extension) and download/archive links.


7.1. The cookies are files created by the websites frequented that record the navigation information, allowing the User to stay connected, while remembering their preferences of the site and providing targeted content.

7.2. When you access the TEAMGUIDE website, small data files called cookies may be placed on your computer, this includes the companies that TEAMGUIDE hires to track how the website is used.

7.3. A session cookie will be sent to your computer when you log into your account or use the TEAMGUIDE Services. This type of cookie helps recognize you if you visit multiple pages on the site during the same session, so you don’t have to ask for your password on every page. After you exit or close your browser, this cookie will expire and cease to have effect.

7.4. You may encounter third-party cookies when using the TEAMGUIDE Services on certain websites that are not under the control of TEAMGUIDE (for example, if you view a web page created by a third party or use an application developed by a third party, a cookie may be placed by that page or application).

7.5. If the User wishes to reject the installation of these cookies, he/she may block or delete them in his/her own browser preferences.


8.1. This Privacy Policy may change at any time, so it is important to be aware of your email, because TEAMGUIDE will inform you of any changes.
8.2. You may not accept the new conditions of the Privacy Policy, but in this case, your account could be automatically canceled.


If you have any questions regarding compliance with this Privacy Policy, you should contact our Person in Charge at help@teamguide.app.